booking_process_1_south_france_holiday_villas

Our Booking Process

 

Booking your holiday rental with South France Holiday Villas is simple and straightforward. Our highly-rated personal service means that we respond to your email or telephone queries extremely quickly. Our experience of the south of France, linked with our personal knowledge of the properties advertised on our site, mean that we can usually answer your questions there and then. If your query is something that only an owner can answer then we will contact them on your behalf and get right back to you. Remember, we can help you at every stage to choose just the right holiday property for you or to guide you through the booking process in case of any doubt.

At the bottom of this page you can find some pointers to keep in mind when booking your holiday. When you have chosen the property that's just right for you, here's how the Booking Procedure works: 

1.  After browsing the South France Holiday Villas website, you identify a property/properties that you are interested in. Make sure that the property/properties you select are suitable for the number and mix of your holiday group. You can either put them into Favourites and send us an email directly, or phone us on 01252 856464 and have a chat with our booking team. We will check availability and confirm that this property is available for your given dates.
 
2.  If you need help finding just the right property then contact our Personal Travel Advisor and we will do a search for you based on your specific criteria. We will email a list of properties for you to choose from. 
 
3.  Once you have made your decision, just let us know by phone or email and we will send you a Booking Form. At this point the property you have chosen will be provisionally reserved on your behalf for 24 hours. The Booking Form will detail the total rental due, the booking deposit required, the amount of the security deposit and how it needs to be paid, and the due dates of each payment.
 
4.   Complete the Booking Form, including full details of each member of your group, and sign this online in your SFHV account or print it and send it to us by email to info@southfranceholidayvillas.co.uk. Signing of the Booking Form constitutes acceptance of both English and French booking procedures.
 
5.  Once we receive your Booking Form and deposit we will send the owner an Owner Booking Advice with all the details of your booking. Your booking is now accepted and the owner then adds it to his/her rental schedule.  
 
6.  We will email you confirmation of receipt of deposit and issue a Deposit Confirmation showing the amount you have paid and the balance payable.
 
7.  You need to pay the balance of the rent not less than 8 weeks (56 days) before the start of the rental period.
 
8.  We will send you the property address details, directions, and arrival information once the final balance is completed, and, if applicable, we have received the security bond payment. The security bond will be refunded after your stay less any charges levied by the owner in respect of breakages etc.
 
9.  Please note that if you cancel your booking, the 35% deposit is non-refundable. If you cancel less than 8 weeks (56 days) before the start of your holiday the full amount is non-refundable.
 
10.  Please note that the Contract is between yourself (the client) and the owner of the property, not with South France Holiday Villas.
 
 
 
  

Things to keep in mind before booking

  • Think about the group you are holidaying with. Are there babies? Small children? Older children or teenagers? Is anyone in a wheelchair or a bit wobbly on their legs? Are you a group of more than one family, or an extended family over three generations, or a big mix of family and friends? Does anyone have particular special needs?
  • What is your budget?
  • Are your holiday dates flexible?
  • Do you need to holiday in the high season or are you in a position to benefit from lower mid-season rental prices?
  • Do you prefer a private pool or a shared one? 
  • Do you want to holiday by the sea, in the countryside, near a village or a town? 
  • Do you want to hire a car or do you prefer to walk and use public transport? 
  • Is WiFi access and UK TV important to you and the kids?
  • Will you want air-conditioning or fans?
  • For 2-week bookings, mid-stay linen change is generally NOT included but can be requested.
  • Bathroom towels are usually provided but not always pool or beach towels.
  • Opening times for all shops vary tremendously and a 2-, or even 3-, hour break at lunchtime is common. Only a few supermarkets are open on Sundays and this may only be in the morning so make sure your weekend shopping is done before midday on Sunday.
  • Aircon, phone lines and mobile signal are not always available at properties.
  • If hiring a car, please note that a credit card is ESSENTIAL. No other form of payment is accepted, not even cash. Please also check that the hire car desk will be open when you arrive at your destination airport.
  • If travelling to the area on a Saturday in peak season (mid July to mid August), be prepared for heavy traffic and queues on the motorway and other main routes.
  • Communal and public swimming pools in France mostly do not allow shorts, bermudas or cut-down jeans to be worn in the pool. Only 'Speedo-type' swimming trunks which fit around the leg are permitted, so please remember to bring these with you.
  • Electric supply – sometimes the electrical supply in a French property is lower than in the UK and may not be able to support several appliances being used at the same time.