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Property management services in the Languedoc

If you are lucky enough to own a property in the South of France and are already renting it out, or are considering entering the holiday rentals market, then you need to be totally confident that your property is being managed correctly.

South France Holiday Villas has its own bilingual property management team with over 10 years of experience in the Béziers area, in the heart of the Languedoc. We manage all types of properties within a 50-mile radius of Béziers (Marseillan, Cap d'Agde, Valras Plage, Narbonne, Cessenon-sur-Orb, Capestang, etc). We offer a complete property management proposal so you don't have to worry about anything, or you can pick and choose services for tailor-made care. In summer we can manage changeover tasks for arriving guests, from cleaning and laundry to gardening and pool maintenance. We will also be on-call in case any issues arise and for emergency response. During winter we can provide regular surveillance visits to confirm there are no issues and everything is working fine, but we can also lead refurbishment or renovation projects and get the property ready for the rental season. We also offer you access to our extensive network of local contacts who can help with anything you might need. From redecorating your holiday home to emergency plumbing, we've got you covered.

If you need a totally reliable team to watch over your property when you can't, then look no further.

Contact us for more information

 

 

 

Property management services we offer

 

Changeover Services

The smooth running of a changeover is essential when renting out your holiday home, definitely when you're booked back-to-back and there is only a few hours' window between check-in and check-out of your guests. Organisation and planning has to be precise and our experienced cleaners will ensure an ever high-quality changeover for your guests. Standard tasks included in a regular changeover consist of the following:

  • All surfaces and mirrors cleaned, dusted or polished.
  • Fridge emptied and cleaned.
  • Oven, microwave, dishwasher, washing machine checked and cleaned if necessary.
  • Bathrooms and kitchen fully cleaned.
  • Bins washed out.
  • Floors vacuumed and mopped.
  • Beds remade and towels laid out.
  • Ensure there are starter items available i.e. toilet paper, washing up liquid, dishwasher tablets, laundry detergent, etc.
  • Exterior check and wipe of patio furniture if necessary.
  • Used linen and towels are taken away for laundering and replaced with freshly washed linen and towels.

 

During a regular changeover, we do not clean inside cupboards or clean windows, although we will remove obvious marks on patio doors. We can, of course, provide this service at an extra charge, and would recommend this at least before the rental season starts and during regular intervals during the season. Cleaning of outside areas like terraces or the pool area are generally not included in a regular changeover, nor is the clean of BBQ or firepit. These are generally considered a part of the gardener's tasks. If you do wish for us to clean any outside areas or the BBQ etc, please let us know and we calculate this in our quote. Cleaning of duvets, curtains, throws, and rugs are not included in a regular changeover; but can be ordered separately.

 

Other Services

Property Rental Service

Advertising on our website. We handle all contracts, monies, security deposits and arrival information and charge a commission on any rentals organised for you. Please see our Advertise With Us page for more information.

Gardening and Pool Cleaning

Regular gardening and lawn mowing. Weekly pool maintenance and spring opening and winter closing of pools.

Mid-Stay Cleans

Mid-stay cleans and bed linen and towel change, if requested and approved by you.

Laundry

Apart from linen & towels included in the regular changeover, we can offer extra laundry for other items such as duvets, curtains, throws, and rugs. Note that we do not provide linen or towels, they have to be originally provided to us for guests' use.

Hire of Baby Equipment

If you do not want to buy cots, highchairs, buggies or stair-gates then we can hire these directly to your guests.

Shopping Service and Welcome Pack

We can do an initial shop for your guests so that they can sit back and relax when they arrive on their holiday and not have to dash to the store! Just email us a list and we will have it delivered to your villa ready for their arrival.

Alternatively, a 'Welcome Pack' is usually gratefully received by your guests, just so they can make a cup of tea and have a quick sandwich. Especially useful if they are arriving late at night.

Departure Checks

If your guests leave the holiday property and no-one else is coming in for a while, then we can offer you a Departure Check whereby we visit the property within 48 hours of departure. We'll check the condition of the property, check the inventory, collect the keys if necessary, empty the fridge, bring in the garden furniture, turn the electricity/water off and collect the used

 Emergency Contact

This service gives your holiday property's guests the security of being able to contact someone to assist them with any problems arising during their rental. It also means that you do not have to get involved if you do not wish to. We will always attempt to resolve any problems by telephone in the first instance, but will meet your guests or accompany them to garages/hospitals etc if necessary.

Surveillance Visits

If you have taken out one of our Contracts, then you are entitled to a set number of Surveillance Visits. Additional visits can be organised on request.

Recommendations

We will recommend companies to you to handle all your projects - from painting and decorating, tiling, kitchen, and bathroom installation, plastering, flooring, air-conditioning, pool installation etc. Electricians, plumbers, satellite TV.

General Assistance

We are available to help you out whenever you need it, be it a phone call to EDF, getting additional keys cut, making any purchases on your behalf, organizing a delivery for you or translating a letter.

 

Our Guarantees

Once you take out a contract with us, you can rest assured that your requirements will be dealt with efficiently and precisely.

We have many years' experience in this field and have built up a comprehensive network of contacts we can call on to assist with any problems which might arise at your property.

As a UK-registered business, you can pay for our services directly into a UK bank, thereby avoiding hefty transfer charges.

 

What we expect from you

We invest a lot of time in the organisation of changeovers, particularly during the peak season. In order for the season to run smoothly, we ask the following of you:

  • Saturday changeovers are carried out between the hours of 10.00am and 4.00pm. Arrival and departure times for other days can be flexible. Any changes to these departure and arrival times must be notified by email or telephone as soon as possible.
  • Please notify us of all changeover dates by email as soon as you receive them. On receipt of your dates, we will confirm that the dates have been entered into our planning schedule.
  • Please give us as much information as possible regarding each changeover, e.g. the number of people, how many beds they need, any special requirements, any extra services they require or you may wish to order.
  • If your property is advertised on our website, make sure that the facilities you are offering are still available at the property and keep us updated on any bookings taken.
  • In order to save you money on changeover fees, you should let your guests know that they should carry out a few basic tasks on leaving the property:
    • Bins should be emptied and the rubbish removed from the property.
    • Washing up should be done or the dishwasher set going.
    • The fridge should be emptied.
    • Beds should NOT be stripped nor should sheets/towels be left in the washing machine.
    • All wet towels should be hung up on departure so they can dry.
    • The BBQ should be emptied and/or cleaned.

If you have any further questions about our managing of holiday properties for rent in the Languedoc, Contact Us.

Contact us for more information
 

 

Choose the contract that suits you best!

Please find below our pricing structure and the contracts we offer:

Changeover organisation and cleaning: £25 per hour (estimate) which includes the provision of a cleaner, their travelling time plus cleaning products and machinery. Changeovers are usually calculated and invoiced as a fixed fee, depending on the size of the house and requirements.

Laundry: £15 per person (not per bed) for a set of bed-linen and towels consisting of one bottom sheet (fitted or flat), one duvet cover or one top sheet, two pillowcases, one bath towel, one hand towel, face cloths/bath mitts, tea-towels, and bath mats. Laundry will usually be invoiced on a per person basis.

Gardening: £25 per hour estimated, depending on the work that needs doing, and how often.

Pool maintenance: £40 per hour estimated, depending on location, size, and type of pool. Excludes chemicals.

Baby equipment hire: £15 for a cot, £12 for a highchair. £25 for a set of both.

In order to use our changeover service or additional services, you must take out one of the below contracts. With these contracts, we commit to taking care of your property, year round or seasonal. This way you, as an owner, don't run the risk of being left high and dry as unfortunately happens when working with non-professionals. We are your on-site team of multilingual professionals with 10+ years' experience in property management, breaking the logistic, linguistic and cultural barrier between you in the UK and the craftsmen in France. We also give you access to our large network of local professionals, from landscapers and handymen to emergency electricians and plumbers. Below contracts also cover all the organisation required in scheduling the changeover, ensuring the cleaner has all relevant details and reporting back on any damages or breakages on the guests' departure. Furthermore, do below contracts incorporate a number of surveillance visits during wintertime.
Request a personalised quote

 

YEAR ROUND CONTRACTS

GOLD Contract - Complete Care

£600.00 per year

This contract provides all year round care of your property, giving you complete peace of mind. It includes 10 surveillance visits which can be requested at any time or scheduled for monthly intervals. We also undertake to sort out any problems arising at the property, both during rentals and when it is unoccupied. But perhaps most importantly, the GOLD Contract includes 24/7 emergency contact for your on-site guests. It means that we are the first contact for your guests in case anything goes wrong at the property, but we would also assist in the event of a medical emergency or vehicle problems for example. This enables you to offer your guests and yourself peace of mind.

  • 10 surveillance visits per year, either a regular monthly visit (except July and August), after adverse weather, or on request. We check the interior and exterior, take photos as necessary, collect your post and water your house/balcony plants.
  • Post opening or forwarding on request.
  • Assistance with your everyday enquiries re your French property and help to resolve any problems. We are fluent French speaking and can deal with any third parties on your behalf, i.e. phone calls to the electric board, stores, Mairie, Notaire etc plus assistance with small translations.
  • You can give out our details as the main contact point for third parties, services, deliveries etc and we will liaise with your guests or tradesmen on your behalf and report back to you.
  • We will assist you in finding suitable builders, plumbers, electricians, handymen, pool installers, landscape gardeners, etc. 

 

SILVER Contract - Surveillance, 6 visits

£450.00 per year

This contract provides 6 visits per year plus cover during the changeover season. Please note that this contract does NOT include our emergency assistance with problems during the rental periods – you would need to select either of the GOLD Contracts for this service.

  • 6 surveillance visits per year which you can use whenever and however you like i.e. as a visit to receive a delivery or to let in tradesmen, as a check after bad weather or just to put your mind at rest during the winter months. We check the interior and exterior, taking photos as necessary.
  • Post opening or forwarding on request.
  • You can give out our details as the main contact point for third parties, services, deliveries etc and we will liaise with your guests or tradesmen on your behalf and report back to you.
  • We will assist you in finding suitable builders, plumbers, electricians, handymen, pool installers, landscape gardeners, etc.

 

BRONZE Contract - Surveillance, 3 visits

£350.00 per year

This contract provides 3 visits per year plus cover during the changeover season. Please note that this contract does NOT include our emergency assistance with problems during the rental periods – you would need to select either of the GOLD Contracts for this service.

  • 3 surveillance visits per year which you can use whenever and however you like i.e. as a visit to receive a delivery or to let in tradesmen, as a check after bad weather or just to put your mind at rest during the winter months. We check the interior and exterior, taking photos as necessary.
  • Post opening or forwarding on request.
  • You can give out our details as the main contact point for third parties, services, deliveries etc and we will liaise with your guests or tradesmen on your behalf and report back to you.
  • We will assist you in finding suitable builders, plumbers, electricians, handymen, pool installers, landscape gardeners, etc.

 

 

SUMMER CONTRACTS

GOLD SUMMER Contract

£350.00 per year

Short-term contract (May-Sep) for people who only want to use our changeover/laundry service during the summer months and who want someone to be available to sort out any problems arising but who do not need any other services during the rest of the year. The GOLD SUMMER Contract includes 24/7 emergency contact for your on-site guests. It means that we are the first contact for your guests in case anything goes wrong at the property, but we would also assist in the event of a medical emergency or vehicle problems for example. This enables you to offer your guests and yourself peace of mind.

  • We will hold your keys in case you need to provide access for a delivery or tradesmen, an electricity upgrade, guests losing their keys etc.
  • You can give our phone number as the main contact point for third parties, services, deliveries etc and we will liaise with your guests or tradesmen on your behalf and report back to you.
  • We will assist you in finding suitable builders, plumbers, electricians, handymen, pool installers, landscape gardeners, etc.
  • You will be eligible to use our Changeover Service for the peak summer months and your property will be put onto our Rentals website if required. 

 

SILVER SUMMER Contract

£99.00 per year

A short-term contract for people who only want to use our changeover/laundry service during the peak summer months. Please note that this contract does NOT include our emergency assistance with problems during the rental periods – you would need to select either of the GOLD Contracts for this service. This contract would be suitable for people who are confident that they have people in place to deal with any problems arising at the property.

  • We will hold your keys in case you need to provide access for a delivery or tradesmen, an electricity upgrade, guests losing their keys etc.
  • You can give our phone number as the main contact point for third parties, services, deliveries etc and we will liaise with your guests or tradesmen on your behalf and report back to you.
  • We will assist you in finding suitable builders, plumbers, electricians, handymen, pool installers, landscape gardeners, etc.
  • You will be eligible to use our Changeover Service for the peak summer months and your property will be put onto our Rentals website if required. 

 

Payment Notes

  • Contracts will be invoiced annually, but you have the choice of paying quarterly if preferred.
  • Any services used during the month will be invoiced at the end of that month.
  • Invoices are payable within 7 days of receipt and payable either by Sterling cheque or Sterling or Euro bank transfer. We cannot accept Euro cheques.

 

Request a personalised quote

 

Estimate your property changeover costs

Although the base-rates for the contracts are fixed, we will negotiate a fixed yearly changeover rate, depending on the size of the property, location, and requirements. Laundry is usually charged extra on a per person basis but can be incorporated into a fixed fee if preferred. Of course, keep in mind that gardening work, pool maintenance, and other jobs are not included and that the below estimates are solely for the changeover of the property. They are indications only.

  • 2 bedroom apartment/small house usually requires minimum 2.5 hours of cleaning. Cost per changeover from £70 + laundry charges.
  • 3 bedroom apartment/house usually requires minimum 4 hours of cleaning. Cost per changeover from £110 + laundry charges.
  • 4 bedroom house usually requires minimum 5 hours of cleaning. Cost per changeover from £130 + laundry charges.
  • 7 bedroom house usually requires minimum 8 hours of cleaning. Cost per changeover from £200 + laundry charges.

 

 

Reviews

Not sure that we live up to what we promise? Don't just take our word for it! Over the past 10 years many of our guests have left us reviews and comments about their experiences, the properties they've stayed in and the service we've offered. Have a look below at some of our most treasured reviews and don't forget, most of the properties on our website have additional reviews in their description!

 

  • Brilliant service, have been with SFHV for over 10 years!

    "Juliana has managed our property since 2006 and we have been delighted with the care and attention shown by Juliana and her team. The guests have frequently expressed delight in the Teams responsiveness to their requirements and we have been confident knowing that the property was being monitored and cared for. Juliana helped some of our friends recently, they had been let down by a holiday rental company in the Languedoc and Juliana with impossible short notice, found an ideal alternative property, they were of course amazed and very grateful. Juliana's team put both the Customer and the Property owner first and that's a hard balancing act that is brilliantly accomplished. Thanks Juliana! - David Moore-Kelly"

  • For almost 15 years brilliance without fail

    "We are in the situation whereby we are living mostly in the UK and it is very important to us to have a reliable service, especially in relation to the changeovers at our house. Pretty well without exception, all our guests have been impressed by the cleanliness of our house and we have been impressed by the reliability and as a consequence have remained with them for about the last 15 years. In addition when we have needed the odd help with other matters they have always been willing to assist. - Mike Meehan"

  • South of France Holiday Villas are a pleasure to work with

    "Juliana and her team have managed our villa in the Languedoc for over 10 years. They mainly provide us with a client change-over service and off-season property checks. Additionally, we can rely on them to give us help and support re our maintenance issues when required. Their service is professional, efficient and friendly. SFHV respond promptly to us. Their cleaning service is always of a high standard. We like dealing with a smallish organisation which gives us a personal service. South of France Holiday Villas are a pleasure to work with and we can thoroughly recommend them. - Nick and Val"

  • Friendly and helpful

    "We have not been with South France Holiday Villas for many months but they have been incredibly helpful from the beginning. We need a company who can take good care of our house as we live a long way away and are unable to do much to fix, repair or look after the property. We appreciate all they have done so far to make the house a pleasant and comfortable place to live in. They have helped us to sort out rental issues very quickly and have remained friendly and helpful throughout. We are looking forward to many more months of working with them. - Rachel Fielding"

 

 

Tips on preparation for the rental season

 

  • Spring clean your property for the first arrivals, this should include cleaning inside cupboards and all windows.  If you are not able to prepare your property for the first let of the season, we are happy to carry out a spring clean/regular clean on request.
  • Check your inventory. This should include all the bed linen and towels and replace any damaged items, record the condition of the property and make a note of any marks on walls, furniture etc. A copy of the inventory left in your house manual is a good idea. Make sure all linen, mattress protectors, throws, rugs, sofa cushion covers and curtains are clean and in good order.
  • Remove or lock away all your personal items at the start of the season to avoid any of your favourite ornaments being accidentally damaged.
  • Make sure you have enough linen of the correct sizes for all the beds, including any sofabeds. This means you need two sets of linen and towels for each guest so you are prepared if you have back-to-back bookings. If beds are different sizes, make sure it is clear which linen is for which bed.
  • Make sure all your laundry items are clearly marked with your name or house name. This can be done easily with waterproof laundry markers but be aware that if you use an ordinary indelible marker this can sometimes 'bleed' when subjected to the hot wash at the laundry. Don't forget the tea towels, bathmats, tablecloths, napkins, face cloths etc.
  • When choosing linen for your rental property, it is best to choose cotton rather than poly-cotton mixtures. Coloured towels are a better bet than plain white as any stains will show up less.
  • Don't forget that you will also need a spare set of mattress and pillow protectors and that they are also marked.
  • Keep all your spare linen and towels in a lockable box or cupboard so they are not used by current guests, leaving the cleaners short for the next changeover.
  • Check that cleaning supplies are adequate including any dishwasher/washing machine tablets etc. you want to leave, plus a spare set of lightbulbs (marked) as well as batteries for any smoke alarms etc.
  • Decide if you wish to leave a few items as a Welcome Gift for your guests, ie. wine, milk, water, tea, coffee etc.
  • Don't forget the garden - it will probably need a tidy up after the winter to make it look attractive and garden furniture / BBQ / need to be taken out of storage, cleaned and put into position.